Shipping Policy for Turnkey Porch Enclosures
All orders are custom made and will be placed into production only after written approval and payment are received. Production time may take 3-6 weeks, depending on manufacturing capacity.
Shipping Terms:
– All shipments are made F.O.B. (Free on Board) Common Carrier.
– Terms of sale: F.O.B. Point of Origin, Freight Collected.
– Buyer bears freight charges.
– Buyer pays freight charges.
– Buyer owns goods in transit.
– Buyer files claims (if any).
This means that goods will be loaded at no charge at the factory. Once on board the carrier, the product becomes the responsibility of the BUYER.
Most carriers will utilize 53-foot dry vans; please keep this in mind when choosing your delivery location. The freight company will call and schedule an exact delivery time. Appointment times are subject to change due to road and weather conditions. Every effort is made to notify you of changes.
Delivery and Receiving:
– Buyer must supply personnel for the unloading and designate someone to check that all items on the Bill of Lading have been received.
– The Interstate Commerce Code (ICC) requires that on all FOB shipments, the receiver MUST make any freight claims for lost or damaged goods. Turnkey Porch Enclosures will not file claims for any Buyers.
– Once the product is loaded onto the carrier’s vehicle at the manufacturing facility, it becomes the property of the BUYER. Therefore, do NOT refuse the shipment of damaged goods.
Freight Claims:
– For visible damage, complete the freight bill as suggested and clearly mark it as: DAMAGED.
– Telephone the claims department of the trucking firm and request that they dispatch an inspector to examine the damaged item(s).
– Fill out a damaged goods claim, provided by the trucking firm.
– Handle hidden damage in the same manner as visible damage.
– Lost goods should be handled in the same manner, except the freight bill should be marked “MISSING,” specifying the number of pieces.
REMEMBER: If you sign for the shipment without a written statement on the DRIVER’S BOL, it becomes your sole responsibility