Sashes slipping down is the most common issue we hear about — and in 9 out of 10 cases, it happens because the top sash isn't being fully closed before lowering the bottom sash. When the top sash is left slightly open, it releases the tension that holds the lower panels in place.
Before scheduling a service visit, take 60 seconds to watch this short clip from our operation guide. It shows exactly how to properly close your enclosure so the sashes stay locked in position.
Your flexible vinyl glazing panels are covered under a lifetime warranty against holes, tears, and material defects.
The fastest and most affordable option. Bring the affected vent panel to us and we can typically swap it on the spot. This service is free of charge for all warranty-covered defects.
If you're unable to bring the panel in, we can schedule a site visit. The replacement material is free under warranty. A $125 trip fee applies for systems installed more than 1 year ago. No trip fee applies for systems under 1 year old.
Select all door issues that apply:
Where is the water coming from?
Pet damage is one of the most common repairs we do — and we make it easy to fix. Let us know what was affected:
How many screen panels are affected? ($65 per panel)
What caused the damage? (optional, helps with warranty review)
Use this form to report a problem with your Oasis™ porch enclosure system. A service representative will contact you within 1–2 business days to schedule your visit.
Thank you for reaching out to Turnkey Porch Enclosures. Your service request has been submitted successfully. A member of our team will be in touch with you shortly to discuss your needs and schedule your service visit.
Please keep your reference number handy — our team will use it when they contact you. Cost estimates provided in this form are for reference only and will be confirmed after a technician has assessed the issue on-site.